GENERAL TERMS AND CONDITIONS OF SALE
Reservation of accommodation or "tourism" pitches by individuals
IDENTITY AND CONTACT INFORMATION OF THE COMPANY HEREINAFTER REFERRED TO AS THE COMPANY OR THE SERVICE PROVIDER:
SAS CENTRE HELIO MARIN RENE OLTRA, with its registered office at 66 Avenue des Champs Elysées, - Lot 41-75008 PARIS, registered with the RCS of PARIS under number 421 391 053, having its main establishment at 1 Rue des Néréides, 34300 CAP D’AGDE, RCS BEZIERS 421 391 053
• Phone: (33) 04 67 01 06 36
• Email: contact@reneoltra.fr
• VAT number: FR10421391053
DEFINITIONS - LEXICON:
ACTIVITIES: refers to the activities offered within the Establishment where the Client stays, including sports activities, entertainment, and children’s clubs.
SERVICES: refers to additional services offered within the Establishment where the Client stays, including bars, snacks, restaurants, groceries, water areas, and wellness spaces.
ORDER or RESERVATION or RENTAL: the status of an order that definitively confirms the rental of accommodation or a pitch because the order has been accepted by the Company and the Company has received payment (including partial) from the Client. A Reservation is the origin of a stay.
SERVICES: seasonal rental of "tourism" accommodation or bare pitch.
ACCOMMODATION: Tent, caravan, leisure mobile home, and lightweight leisure dwelling.
PITCH: an area devoid of any form of accommodation made available to clients coming with their own housing unit (e.g., tent, caravan, van, motorhome).
CLIENT: a legal adult individual considered as a private person who makes and is responsible for the payment of a reservation for their own account. The Client can also be a partner (for example, a Social and Economic Committee) making a reservation on behalf of a beneficiary. The concept of Client contrasts, among other things, with the notions of participant in the stay, group, resident, or community.
GENERAL CONDITIONS: these general terms and conditions of sale.
ACCOUNT: refers to the personal account created by any Client on the Site to access the details of their Reservation, accessible by the Client through an identifier and a password;
PERSONAL DATA: refers to the personal data of the Client collected and processed by xxxx in the context of a Reservation and the creation of an Account, under the specified conditions and modalities.
PARTICIPANT: an adult or minor physical person declared by the client as a participant in the stay.
VISITOR: A visitor is a person not included in the participants mentioned in the Reservation and coming to visit the Client at the Camping site.
ADVERTISING MEDIA: all communication materials made available by the Company to promote its products and services, including the Internet site(s), catalog, mobile application.
ARTICLE 1 – OBJECT
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch on the grounds of the Naturist Center René Oltra, operated by Mr. Richard Oltra, president, to non-professional clients ("Clients" or "the Client"), through its website or by phone, postal or electronic mail (emails), or in a location where the Service Provider markets the Services. They do not apply to pitches intended for the accommodation of leisure mobile homes (mobile homes) covered by a "leisure" contract. The main characteristics of the Services are presented on the website www.centrenaturiste-oltra.fr or on written paper, available on our website in case of reservation by means other than remote ordering. The Client is obligated to be aware of them before placing an order. The choice and purchase of a Service are the sole responsibility of the Client.
ARTICLE 2 - APPLICATION AND ACCEPTANCE OF GENERAL CONDITIONS
Application: These General Terms and Conditions of Sale are effective upon their online publication and supersede any previous versions.
The Company reserves the right to modify them at any time.
In the case of significant modifications, they will be communicated on the Site and through a written notification sent to the email address provided by the Client at the time of Reservation. These General Conditions are valid at the time the Client makes a Reservation, excluding all other conditions, only if the Company has accepted this Reservation, which it is free to do or refuse, based on availability and, in general, any circumstances that may hinder the execution of the booked reservation.
The version of the General Conditions applicable to the Client is the one received in electronic (.pdf) or paper format during their Reservation.
The Company cannot accept any dispute, claim, or refund related to the interpretation, execution, or implementation of these General Conditions by a third party to the Reservation. Acceptance: Any Reservation implies the acceptance, by the Client, of the entirety of these General Conditions, which the Client acknowledges having fully read.
This acceptance involves, for an online Reservation, checking a box linked to a statement equivalent to the following: "I acknowledge having read and accepted all the General Rental Conditions." Checking this box is deemed to have the same value as a handwritten signature by the Client.
In the case of a reservation through another channel (by email or on-site, etc.), the Client acknowledges having received a copy of these Conditions with their reservation documents.
Acceptance of these General Conditions implies that the Client has the necessary legal capacity to enter into a contractual commitment, or, failing that, has the authorization of a guardian or curator if incapacitated.
These General Conditions, legal notices, and the reservation documents transmitted to the client constitute a contractual set and constitute the entirety of the contractual relations between the Client and the Service Provider.
Withdrawal: The Company informs its clients that, according to Article L221-28 of the Consumer Code in force in France: "The right of withdrawal cannot be exercised for contracts: [...] 12° Of accommodation services, other than residential accommodation, transport services for goods, car rentals, catering, or leisure activities that must be provided on a specific date or during a specific period."
Thus, the 14-day withdrawal period does not apply to the Reservation of Accommodation or a Pitch.
ARTICLE 3 - RESERVATION TERMS
Any contracting party must be at least 18 years old, possess the legal capacity to enter into a contract, and not be under guardianship or curatorship. The Service Provider reserves the right, in any case, to require the signing of a waiver committing the Client and their participants to adhere to the internal regulations. The Client undertakes to make a reservation in their own name and on their behalf and to occupy the selected Accommodation for the duration of the stay.
During the Reservation, the Client has the following obligations:
● They guarantee to the Service Provider that they have all the necessary rights, permissions, and authority to place the order in accordance with these General Conditions;
● They must be registered as a participant in the stay and actively participate in the stay;
● They must provide all the information required by the Company, including the contact details of the participants in the stay;
● They acknowledge that they are booking on behalf and for the account of all participants in the stay;
● They guarantee the accuracy and truthfulness of the information provided;
● They agree to be the sole responsible contact person with the Company, especially in terms of financial responsibility and all events that may occur in the context of the Reservation and the stay;
● They acknowledge that any Reservation is nominative and personal and that, therefore, if the reservation is subject to a transfer or total or partial subletting, the Company must give its prior approval;
● They must ensure that the documents provided to them by the Company after the order (e.g., confirmation page and email) and/or the Reservation (e.g., exchange voucher) contain information consistent with the services they have selected.
The Client has the option to make their Reservation by mail and/or through the Site according to the procedures described below.
3.1 Reservation by Mail
The Client can make a reservation by sending the completed reservation contract to the postal address Centre Naturiste René Oltra, 1 rue des Néréïdes - 34300 Cap d’Agde – France.
The Client must fill out the reservation form, providing their identity, birth name, date of birth, postal address, email address, and phone number, as well as the stay dates for the pitch or rental and the payment method, along with the details of the participants in the stay.
When this option is chosen, the Service Provider sends the Client the present General Terms and Conditions (GTC), the attached Internal Regulations, and the Privacy Policy in PDF format to obtain their agreement.
In the confirmation email of the Reservation, the Service Provider sends the Client these GTC, with the attached Internal Regulations, for storage and verification of information related to the Reservation. Service Provider advisors are intended to inform and advise Clients and cannot be held responsible in case of disagreement about the reserved stay. Making the payment of the requested amounts implies the firm and final acceptance of the Reservation established by the Service Provider.
If the Client does not wish to be subject to commercial prospecting by telephone, they can freely register on a telephone canvassing opposition list at www.bloctel.gouv, in accordance with Article L223-2 of the Consumer Code.
3.2 Reservation on the Website
The Client can make a reservation on the Site without having to create an Account beforehand. The Client selects the Accommodation based on the availability offered by the Establishment by clicking on the "Book" button.
The Client chooses one of the proposed payment methods and expressly accepts the terms of these GTC, then proceeds to pay the amount of the deposit requested by the Service Provider. The Client is redirected to the secure payment interface of their payment service provider.
• Once the deposit payment is made, the Service Provider validates the Reservation. The Client then receives a confirmation email of their Reservation from the Service Provider. In this case, the Reservation is firm and final.
• Finally, any arrival made without a prior Reservation will result in adherence to the GTC from the time the pitch is made available. The GTC are displayed within the Establishment or can be consulted at https://www.centrenaturiste-oltra.fr/cgv.html. They can also be provided free of charge upon request.
• The Service Provider undertakes to indicate the availability of pitches in real-time. In the case of a simultaneous Reservation for the same pitch, the Service Provider undertakes to inform and reimburse the Clients within twenty-four (24) working hours, by email, of the unavailability of the pitch for a specified period.
• The Reservation of a pitch or rental is strictly personal. You may not sublet, assign, or grant your Reservation without the express and prior consent of the Service Provider.
• Anyone under the age of 18 must be accompanied by their representative, ensuring their supervision throughout the stay.
• It is specified that the applicable rate is determined based on the age of individuals on the day of departure from the stay, not on the day of the Reservation.
• The allocation of Accommodation is only done on-site by the Service Provider and cannot be reserved in advance. The Service Provider cannot guarantee specific requests (such as a specific pitch number) made during a Reservation and shall not be held responsible if these are not fulfilled. No compensation will be due. The pitch number will be communicated to the Client at the time of pitch availability, on the day of their arrival.
• Only with the Service Provider’s approval will any accepted requests on the day of arrival automatically be subject to an additional charge, which will be communicated to the Client prior to their express acceptance.
• Any requests made by the Client within 7 days before arrival cannot be considered and will therefore have no binding and contractual value.
3.3. Camping Pitch
• The camper rates indicated on the website www.centrenaturiste-oltra.fr or communicated by our advisors include access to the pitch for 2 people. Any additional participant (3rd, 4th, 5th, and 6th person) will be subject to an additional charge.
• The maximum capacity is 4 adults and 2 children. The provider reserves the right to deny access to the Establishment to vacationers arriving with a number of people exceeding the indicated capacity.
• It is imperative to communicate to us, at the time of Reservation, the exact details and dimensions of all equipment to be installed during the stay. In case of missing and/or incorrect information, the Provider declines all responsibility for the allocated pitch.
• Any modification of the equipment indicated on the sales contract must be requested in advance from the Reservation Service and is subject to availability and acceptance by the Provider.
3.4. Rental
The Provider offers various ranges of rentals for 2 to 6 people. The number corresponds to the maximum capacity.
The Provider will be obliged to deny access to the Establishment to vacationers arriving with a number of people exceeding the maximum capacity indicated, with the clarification that a child counts as one person. Non-compliance with this rule will automatically result in an additional charge, determined by the Provider and subject to the express acceptance of the Client. For any reservation of a rental (tent, lodge, chalet, cottage, ...), it is strictly forbidden to install any additional equipment.
ARTICLE 4 – DESCRIPTION AND RATES
The Provider makes its best efforts to keep the information about the services and facilities it offers up to date on all its Advertising Media and to notify the Client in case of substantial changes to this information.
The Client is invited to refer to the written description of the reserved Accommodation or Pitch to know its detailed composition.
The indication of the rating (number of stars) assigned to the Campings appearing on the Advertising Media corresponds to a classification established with reference to local standards in the host country.
The rates indicated in the catalog are provided for informational purposes and are subject to changes, valid only for the current season. The rate will be the one in effect at the time of the Reservation. The rates are inclusive of taxes. Any change in the VAT rate will result in a modification of the rate.
They do not include processing and management fees (file fees), which are charged additionally, as specified on the website www.centrenaturiste-oltra.fr or in the information (letter, email, ...) communicated to the Client beforehand, and calculated before placing the Order.
Reservation Fees
Each online and on-site reservation incurs a file fee of €15. The Center offers discounts on file fees for stays of less than 4 nights. The tourist tax, collected on behalf of the municipality/commune, is not included in the rates. Its amount is determined per person per day and varies depending on the destinations. It is to be paid when the Service is paid and is clearly indicated on the invoice.
Cleaning Fee Prices
The prices for the cleaning service may vary depending on the reserved Accommodation. The prices will be indicated to the Client BEFORE CONFIRMING the order. The Client is informed that there are two rates for cleaning:
● A base rate if the service is ordered before the arrival day at the Camping of €70.00 (VAT included) for all rentals (except Cottage Pearl and KeyWest, cleaning service included).
● A rate if cleaning has not been done by the Client of €90.00 (VAT included) for all rentals (except Cottage Pearl and KeyWest, cleaning service included).
The payment requested from the Client corresponds to the total amount of the purchase, including these fees. For any clarification and/or confirmation, our reservation service is at your disposal at (33) 04 67 01 06 36. An invoice is issued by the provider and given to the Client no later than at the time of the payment of the balance of the price.
ARTICLE 5 - PAYMENT TERMS
5.1. DOWN PAYMENT
Advance payments are considered as down payments. They represent an advance on the total amount due by the Customer.
Accommodation Cases
A down payment equivalent to 25% of the total price of the ordered Services is required when placing the order by the Customer. They must be settled upon receipt of the final rental contract and enclosed with the copy to be returned. This amount will be deducted from the total order amount.
If the order is made 30 days or less before the start of the stay, the full amount is due immediately at the time of the order.
If the order is made more than 30 days before the start of the stay and the Customer chooses to pay in installments, the full amount must be settled no later than 30 days before the arrival date.
Pitch Rental Cases
A down payment equivalent to 25% of the total price of the ordered Services is required when placing the order by the Customer. They must be settled upon receipt of the final rental contract and enclosed with the copy to be returned. They will be deducted from the total order amount.
For camping pitches, the balance is to be paid upon your arrival at the Naturist Center René Oltra.
Refunds
In case of cancellation by the customer up to 30 days for accommodations and 7 days for pitches before the arrival date, the paid down payment can be deferred and reused as credit within 12 months, subject to availability; a €30 administrative fee will be charged. In any case, the paid down payment will not be refunded. Within 30 days for accommodations and 7 days for pitches preceding the arrival date, no modification, rescheduling, or refund is possible.
5.2. PAYMENTS
Payments made by the Client will be considered final only after the effective receipt of the amounts due by the Provider.
In case of late payment beyond the specified period or after the payment date on the invoice, late payment penalties calculated at a rate of [5]% of the total VAT-inclusive price of the service provision will be automatically and rightfully acquired by the Provider, without any formality or prior notice. The delay in payment will result in the immediate demand for the full amount due by the Client, without prejudice to any other action that the Provider may be entitled to take against the Client in this regard.
5.2.1. Camping Pitch
• For reservations made before the start of the stay, a deposit of 25% of the stay amount (calculated excluding reservation fees and cancellation insurance payable at the time of reservation) must be paid to confirm the reservation definitively. Payment methods described in Article 5.2.3 of these General Terms and Conditions can be used.
• For reservations made less than 30 days before the start of the stay, bank checks and bank transfers will not be accepted.
• The balance must be paid on the day of the Client’s arrival, before the pitch is made available.
5.2.2. Rentals
• For reservations made more than 30 days before the start of the stay, a deposit of 25% of the stay amount (calculated excluding reservation fees and cancellation insurance payable at the time of reservation) must be paid to confirm the reservation definitively. Payment methods described in Article 5.2.3 of these General Terms and Conditions can be used.
• For reservations made less than 30 days before the start of the stay, the full balance of the stay must be paid at the time of reservation.
• It is reminded that the balance must be settled no later than 30 days before the start date of the stay, without the need for any reminder from the Provider.
SECURITY DEPOSIT
For accommodation rentals, a security deposit of €200 for a standard accommodation, €500 for a KeyWest accommodation, and €800 for a Cottage Pearl is required from the Client on the day of key handover and is returned on the day of the end of the rental, subject to possible deduction of refurbishment costs.
This deposit does not constitute a limit of liability.
5.2.3. Payment Method
For payments more than 30 days before the arrival date (rental and/or camping pitch), the Client can make payment by:
• Credit card from the website in accordance with these General Terms and Conditions;
• Cheques vacances connect from the website in accordance with these General Terms and Conditions;
• Bank transfer from the bank details provided by the Provider to the email address specified during the reservation;
• Bank check and/or holiday vouchers sent by postal mail. For payments less than 30 days before the arrival date (rental and/or camping pitch), the Client can make payment by:
• Credit card from the website in accordance with these General Terms and Conditions.
• Cheques vacances connect from the website in accordance with these General Terms and Conditions; On-site (at the reception, on the day of arrival), only the following payment methods will be accepted: Credit card; holiday vouchers, Cheques vacances connect, and cash.
5.3. NON-COMPLIANCE WITH PAYMENT CONDITIONS
Furthermore, the Provider reserves the right, in the event of non-compliance with the payment conditions above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after an unsuccessful formal notice.
ARTICLE 6 – DELAY, INTERRUPTION, OR CANCELLATION OF STAY BY THE CLIENT
No reduction will be granted in the case of delayed arrival, early departure, or a change in the number of people (whether for the entire stay or part of the planned stay).
6.1. MODIFICATION
General Provisions: The Company reminds that the Client who has placed the order or reservation is the sole responsible contact vis-à-vis the Company.
Modification by the Client: Any request to modify an order or reservation must be sent in writing by email to contact@reneoltra.fr or through our contact form available on the page www.centrenaturiste-oltra.fr. In the case of changes to dates or the number of people, the Provider will endeavor to accept modification requests to the extent possible within the limits of availability, without prejudice to any additional costs; this is in all cases a simple obligation to use, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional fee may be requested in these cases.
In addition, management fees of 30 euros will be charged. In the absence of modification, the client must complete their stay under the initial reservation conditions or cancel it according to the cancellation insurance conditions.
• Any request to extend the duration of your stay will be made based on availability and current rates.
• Any request to shorten the duration of your stay is considered a partial cancellation and is subject to the cancellation and interruption of stay conditions, the consequences of which are governed by articles 6.2 and 6.3.
6.2. INTERRUPTION
An early departure will not entitle the Client to any refund or credit from the Provider.
6.3. CANCELLATION
a. In case of cancellation by the client without subscribing to cancellation insurance.
General Provisions: The Company reminds that the Client who has placed the order or reservation is the sole responsible contact vis-à-vis the Company.
Cancellation by the Client: Any request for cancellation of a Reservation must be addressed by email to contact@reneoltra.fr or through our contact form available on the page www.centrenaturiste-oltra.fr.
If the cancellation is motivated by non-payment of an installment or the entire amount due for the Reservation one month before the start of the stay, the Client cannot demand any refund.
In case of cancellation of the Reservation by the Client less than 30 days before the scheduled rental date and 7 days for pitches, the deposit paid at the Reservation, as defined in Article 5 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by the Provider, as compensation, and cannot give rise to any refund or credit. (except with the subscription to cancellation insurance).
In case of cancellation outside of this period, the Center will not offer any refund but will have the option to offer a credit valid for 12 months on a future reservation. In all cases of cancellation, the handling and management fees (article 3) will be invoiced and non-refundable.
b. In case of cancellation by the client with subscription to cancellation insurance.
The amounts paid are covered by insurance according to the general cancellation conditions. If the reason is not covered by cancellation insurance or if the file is rejected by it, the general sales conditions of paragraph a. apply, and the cost of cancellation insurance will be deducted from the amounts paid in case of cancellation.
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. In case of total or partial closure of the establishment during the reserved stay dates (which is assimilated to a total or partial prohibition of public reception, to the extent that the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the amounts paid in advance by the Client for the reservation of the stay will be the subject of a credit usable within 24 months. The Provider cannot be held liable for any additional compensation beyond this refund of the amounts already paid for the reservation of the stay.
6.4.2. By way of derogation from the provisions of Article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Client would be affected by COVID 19 (infection) or another infection considered as related to a pandemic, or would be identified as a contact case, and that this situation would call into question their participation in the stay on the scheduled dates: will result in the issuance of a non-refundable credit valid for 24 months.
Any processing and management fees as provided in the general conditions will remain acquired by the Provider. In all cases, the Client must justify the event making them eligible for this right to cancellation.
6.4.3. By way of derogation from the provisions of Article 6.3 CANCELLATION, in the event that the Client is obliged to cancel the entire stay due to government measures preventing participants from traveling (general or local lockdown, travel ban, border closure), even though the campsite is able to fulfill its obligation and welcome Clients, the Provider will issue a credit corresponding to the amounts paid by the Client, minus the handling and management fees (article 3) which will remain acquired by the Provider. This credit, non-refundable and non-transferable, will be valid for 24 months.
6.4.4 - In the event of the Client subscribing to specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance benefits received by the Client will be deducted from the amount of the credit, referred to in Articles 6.4.2 or 6.4.3.
6.5. CANCELLATION INSURANCE:
Cancellation insurance is offered by the provider for all rental or pitch contracts, priced at €13 for pitches and a minimum of €13 or 3% of the stay amount, whichever exceeds €13, for accommodation rentals. This insurance can be taken out during an online reservation or at the counter and can be added no later than 48 hours after the reservation is created.
Situations covered by the cancellation insurance include serious illness, accidents, death, material damages, theft, cancellation or modification of paid vacation dates, divorce, or the termination of a civil partnership (PACS). The client must provide the necessary information and supporting documents to initiate a claim with the insurer. This can be done via email at sinistres@campez-couvert.fr, online at www.campez-couvert.com, or by mail to Gritchen Tolède & Associés - Service sinistres, 27 Rue Charles Durand - CS 70139 - 18021 BOURGES Cedex. For more information, please refer to the general conditions of insurance on the website www.campez-couvert.com. In case of cancellation, the client must inform the campsite of their withdrawal as soon as an event preventing their arrival occurs, by mail or email.
ARTICLE 7 – YOUR STAY
7.1 Your Arrival
The provider reserves the right to verify the accuracy of the information contained in the summary sheet of the reserved stay and other contractual documents transmitted and validated by the client.
In case certain essential information is found to be incorrect (e.g., identity, number of persons), the establishment reserves the right to terminate the contract automatically and without formality or compensation. The client has the option to verify the accuracy of the information contained in the summary sheet of the reserved stay and other documents transmitted and completed by the provider.
In case certain essential information is found to be incorrect (e.g., duration of the stay, choice of the establishment), the client will contact the Reservation Service directly by phone at (33) 04 67 01 06 36 or by email at contact@reneoltra.fr to modify said information before any contractualization. In the event the client becomes aware of this after having paid, thereby validating their reservation, they can modify their stay under the conditions provided in Article 6.1 of these General Terms and Conditions of Sale.
A mandatory pedestrian control bracelet will be provided to you, to be presented at the entrance. It will allow you to move around the center day and night.
The camping pitch is available to the client from 2:00 PM onwards and after payment of the stay balance. In case the Reservation Service receives no communication from the client on day +1 of arrival, the provider will be obliged to invoice the deposit and terminate the contract.
The rental accommodation is available to the client from 3:00 PM.
A security deposit by credit card will be requested from the client:
ACCOMMODATION DEPOSIT: €200.00
KEYWEST COTTAGE DEPOSIT: €500.00
PEARL COTTAGE DEPOSIT: €800.00
This deposit does not constitute a limit of liability.
7.2. During Your Stay
The establishment will make its best efforts to implement its general obligation to monitor the campsite. This obligation is limited, in particular, by the actions of third parties in the case of theft of valuable items not deposited in one of the safes made available by the establishment (additional option to be subscribed at the beginning of the stay at the reception) and in the case of incidents falling under the civil liability of the client, including force majeure events (fires, bad weather, etc.). All clients must comply with the provisions of the Establishment’s Internal Regulations.
Each client is responsible for disturbances and nuisances caused by the individuals staying with them or visiting them.
The provider draws the attention of clients to the fact that the children’s clubs are accessible for children aged 5 and over during the stay, and no exceptions can be granted. Therefore, registration can only be made if the child has reached the required age on the day of arrival. Registration may be refused if the quota for the age group to which the child belongs is already reached.
The establishment cannot be held responsible in case of unavailability of Wi-Fi due to reasons such as the failure of the public electricity network, the failure of telecommunications networks, the loss of Internet connectivity due to public or private operators of the establishment.
Wi-Fi access is subject to certain conditions, available at the reception or upon simple request at (33) 04 67 01 06 37.
In case of total malfunction of the Wi-Fi network during the client’s stay, the provider will refund the option subscribed by the client. On-site, various expenses cannot be paid by check.
Activities and Services: It is reminded that an insufficient number of clients constitutes a valid reason for cancellation. Animals are accepted (excluding dogs of the 1st and 2nd categories) for a fee payable at the time of your reservation. When allowed, they must be kept on a leash at all times. They are prohibited around the pools, in food shops, and in buildings. The vaccination certificate for dogs and cats must be up to date.
7.3. Departure
Camping pitches and accommodations must be vacated by 10:00 AM at the latest.
For any delayed departure, an additional night will be charged. Before departure, the stay must be settled (all supplements/expenses subscribed on-site and not paid).
Any unused credit cannot be refunded or converted into any form of credit.
On the day of departure, the client is asked to return their accommodation or pitch empty of any personal belongings. Depending on the subscribed services (end-of-stay cleaning, towel rental, etc.), cleaning instructions will be given to the client on the day of arrival (or on request to the Reservation Service), indicating the checklist of what is required.
In case the rental has not been cleaned upon departure and/or damages are noted, an additional charge will be applied. A fee of €90.00 including tax for cleaning for accommodation rentals. Any damage to the accommodation or its accessories will result in immediate restoration at the expense of the tenant. The end-of-stay cleaning is subject to availability and cannot be subscribed less than 48 hours before departure.
Cottage Pearl: Although daily cleaning is included in the stay, if the dwelling is returned in a condition deemed unsatisfactory by the establishment after the client’s departure, this will result in a flat-rate cleaning fee of up to €130.00. The deposit will be refunded to the client after the check by our teams, within 10 days, with a possible deduction for restoration or cleaning fees.
ARTICLE 8 - CUSTOMER OBLIGATIONS
8.1. LIABILITY INSURANCE
The customer accommodated on a pitch or in accommodation must be insured for civil liability. An insurance certificate may be requested from the customer before the start of the service.
8.2. INTERNAL REGULATIONS
Internal regulations are posted at the entrance of the establishment and at the reception. The customer is required to read and comply with them. They are available upon simple request.
ARTICLE 9 - PROVIDER’S OBLIGATIONS – GUARANTEE
The provider guarantees the customer, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect resulting from a design or realization defect in the ordered services.
To assert their rights, the customer must inform the provider in writing of the existence of defects or non-conformities within a maximum period of 30 days from the provision of the services.
The provider will reimburse, rectify, or have rectified (if possible) services deemed defective as soon as possible and no later than 30 days after the provider becomes aware of the defect or non-conformity.
The refund will be made by crediting the customer’s bank account or by bank cheque sent to the customer. The provider’s warranty is limited to the refund of services actually paid by the customer.
The provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a force majeure event usually recognized by French jurisprudence. The services provided through the website www.centrenaturiste-oltra.fr by the provider comply with the regulations in force in France.
ARTICLE 10 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 11 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The customer acknowledges having received, prior to placing their order, in a clear and understandable manner, these General Terms of Sale and all the information and information referred to in Articles L 111-1 to L111-7 of the Consumer Code, in addition to the information required under the decree of October 22, 2008, relating to prior information to the consumer on the characteristics of rental accommodations in outdoor hotels, and in particular:
• The essential characteristics of the services, taking into account the communication medium used and the services concerned;
• The price of the services and additional charges;
• Information concerning the identity of the provider, its postal, telephone, and electronic contact details, and its activities if they do not appear from the context;
• Information on legal and contractual guarantees and their implementation methods; the features of digital content and, where applicable, its interoperability;
• The possibility of resorting to conventional mediation in the event of a dispute;
• Information on termination and other important contractual conditions.
The act of an individual (or legal entity) ordering on the website www.centrenaturiste-oltra.fr implies adherence to and full acceptance of these General Terms of Sale, which is expressly acknowledged by the customer, who renounces, in particular, invoking any contradictory document that would be unenforceable against the provider.
ARTICLE 12 - INTELLECTUAL PROPERTY
The content of the website www.centrenaturiste-oltra.fr is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property. Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute an infringement.
Furthermore, the Provider retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Client’s request) for the provision of services to the Client.
The Client therefore refrains from any reproduction or exploitation of these studies, drawings, models, and prototypes, etc., without the express, written, and prior authorization of the Provider, which may be subject to financial compensation.
The same applies to names, logos, or any graphic representation or text belonging to the Provider or used and disseminated by him.
ARTICLE 13 - APPLICABLE LAW - LANGUAGE
These General Terms of Sale and the transactions resulting from them are governed by and subject to French law. These General Terms of Sale are written in the French language. In the event of translation into one or more foreign languages, only the French text shall prevail in case of dispute.
ARTICLE 14 - DISPUTES
All disputes arising from the purchase and sale transactions concluded in accordance with these general terms and conditions, regarding their validity, interpretation, execution, termination, consequences, and follow-up, which could not be resolved between the Provider and the Customer, shall be submitted to the competent courts under common law.
The Customer is informed that, in any case, in the event of a dispute, they may resort to a conventional mediation procedure or any other alternative dispute resolution method.
They may, in particular, use the services of the Consumer Mediator as follows:
The AME Conso Mediation Center,
11 Place Dauphine, 75001 PARIS.
Website: www.mediationconso-ame.com
ARTICLE 15 – PROTECTION OF PERSONAL DATA
The Provider, the author of these provisions, processes personal data with the following legal bases:
• Legitimate Interest: Pursued by the Provider when pursuing the following purposes:
• Prospecting
• Managing the relationship with clients and prospects
• Organizing, registering, and inviting to events hosted by the Provider
• Processing, executing, prospecting, producing, managing, and tracking client requests and files
• Drafting documents on behalf of its clients.
• Compliance with Legal Obligations: When implementing processing with the purpose of:
• Prevention of money laundering, terrorist financing, and the fight against corruption
• Invoicing
• Accounting
The Provider retains the data only for the duration necessary for the operations for which they were collected, in compliance with current regulations. In this regard, client data is kept for the duration of the contractual relationships plus an additional 3 years for animation and prospecting purposes, without prejudice to retention obligations or prescription periods.
Concerning the prevention of money laundering and terrorist financing, the data is kept for 5 years after the end of relations with the Provider. In accounting matters, they are kept for 10 years from the closure of the accounting year.
Prospect data is kept for a period of 3 years if no participation or registration in the Provider’s events has taken place.
The processed data is intended for authorized persons of the Provider.
In accordance with the provisions of the Data Protection Act and the European Regulation on data protection, individuals have the right of access, rectification, questioning, limitation, portability, and erasure of their data.
Those concerned by the implemented processes also have the right to object at any time, for reasons related to their particular situation, to the processing of personal data based on the legitimate interest of the Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific directives specifying how they intend for the above-mentioned rights to be exercised after their death:
• by email at the following address: contact@reneoltra.fr
• or by postal mail at the following address: [Name, First Name or Corporate Name, Postal Address], accompanied by a copy of a signed identity document.
Individuals concerned have the right to file a complaint with the CNIL (French National Commission on Informatics and Liberty).
